Raise That Voice – Why Tone of Voice Matters and How to Use It

  • April 23, 2021
  • Misc
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Why intonation matters. And how to utilize it.

Talk to me because intonation.

Behind every terrific organization there is an effective brand name language – the tone, terms and words that a business utilizes to explain themselves and their items. Brand language is as important as brand name identity. Like visual signals, it has a big influence on how customers view a company – structure awareness, developing trust, distinguishing it from the competitors.

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Tone of voice is an essential part of how a brand name types and carries out language, and is that brand name’s fundamental character brought to life through words. It’s not what you state however how you state it – the kind of language you utilize, the method you build sentences, the rhythm and noise of your words. Most individuals have actually heard the term ‘intonation’ bandied about in organization conferences. But let’s dig a little much deeper into what it is, how to utilize it, when it enters play.

Position, please

A very first port of call for establishing any intonation is your brand name placing and core worths. What does your brand name think in? Is it vibrant and empowering? Is it caring and compassionate? Is it amusing and naughty? Or is it a smart, astute expert in its field? And how might each of these positions translate into tone of voice?

Once you’ve established your core positioning, you can then use your brand values to create tone of voice principles, or rules of thumb for the things that you write. A dynamic brand like MailChimp might make bold statements and use lots of positive-trigger verbs to capture attention. An empathetic, trusted brand like SSE might use warm language and lots of personal pronouns, to show their customers that they care. A more naughty brand, like PaddyPower, might crack jokes and use wordplay.

The what, where and when

Staying true to your brand’s core position and values allows you to keep your tone of voice consistent across all written comms, from press advertisements to packaging, web copy newsletters, press releases, social posts or UX copy. That said, certain elements of your tone of voice can be dialled up or down, depending on which channel you’re communicating through. For example, your humanity might show more in your UX copy, your humour in an Instagram post and your breadth of knowledge and experience on your website.


Showing who you are. Reaching who they are.

Let’s consider how two very different brands might use their tone of voice to express who they are, and reach two different audiences. A prestige brand with an older, more traditional audience might use a word like ‘exquisite’ to describe its products, for example, but a more informal brand, speaking to a younger audience, might just say ‘our lovely things’. The traditional brand may say ‘Please click here’ on their website, for consumers who value clarity and brevity, whereas the more informal brand may say ‘let’s do this!’, so a go-getting Gen-Z customer can relate to them.

Two different brands pose a million opportunities for differentiation through tone of voice. It gives brands an opportunity to advertise their real selves — from the professional, professional or neutral, to the chatty, quirky, excitable or courageous.

From identifying to believing

Humans express themselves primarily through their words and expressions. So why should it be any different for a business? Tone of voice is of fundamental importance, because it’s an expression of YOU. How your brand thinks. What it believes in. What it’s passionate about. What it’s striving for. It’s an expression of our deepest personality. And it is personality, not products, that allows consumers to go beyond just identifying with a business to wholeheartedly believing in them.

In a cluttered brand marketplace, with more communication channels available to us than ever before, it’s no longer enough to just have a bouncy logo and an eye-catching visual identity. Every brand has a voice. And every brand should be using it.

Consistency counts

A consistent intonation helps to build lasting consumer trust. As we’ve already touched upon, identifying with a tone of voice means identifying with a personality. And when consumers feel familiar with a personality then they are more likely to be loyal to the brand behind it. So, although it’s possible to flex tone of voice for different scenarios and different audiences, you don’t want to go overboard.

Don’t sound like an over-zealous Gen Z in social, and a stiff-upper-lip bank manager in your CRM emails. Strike a balance. But most importantly keep your core brand values in mind when writing anything. This means that even if you express things or coin words differently in different circumstances, your customers, on a deeper level, will know what you stand for.

Bringing your tone of voice to life

Once you’ve nailed your brand placing and brand name worths, and from those created tone of voice values and principles, you can really start to bring your tone of voice to life. And the best way to do this is to write, write, write! First develop a messaging exploration document to show how your intonation values and concepts can be dialled up and down. Then compose for your website, write on Instagram, write your newsletters, have fun with headlines, standfirsts, micro-copy, customer emails.

One of the most powerful incarnations of your brand name

Lastly, remember to show, don’t tell. Lots of brands have tone of voice guidelines, but not many have a truly memorable tone of voice. That’s because they get so weighed down by the rules that they forget to go on and have fun with them.

Your values and principles will give your voice consistency, but should never be at the sacrifice of creativity. Don’t write it because you think it’s right. Or because your guidelines dictate it. Write it because you feel it. You believe it. And you believe it’s the best possible way to reach someone in that particular moment. Then your tone of voice has limitless potential, and can become one of the most brilliant, powerful incarnations of your brand name.

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